Shipping & Returns

1 Do you ship internationally?
Currently, Twova Threads ships only within India. We hope to offer international shipping in the future.

2 How long will it take to get my order?
Orders are usually dispatched within 1–3 working days. Delivery generally takes 3–7 business days, depending on your location.

3 What shipping carrier do you use?
We ship all our orders through DTDC Courier to ensure safe and reliable delivery.

4 What are the shipping charges?
Within Kerala: ₹100 shipping charge
Free shipping on orders above ₹1,500
Shipping charges for other states will be calculated at checkout.

5 My parcel has arrived damaged. What should I do?
If your parcel is damaged, please contact us within 24 hours of delivery with your order number and clear photos/videos of the package. We’ll assist you as quickly as possible.

Contact & Support

1 Can I speak to someone?
Yes! You can contact us through WhatsApp, Instagram, or Email. We’re happy to help with your queries.

2 When does your support team work?
Our support team is available Monday to Friday. Replies may be slightly delayed between 9:00 AM and 6:00 PM due to work schedules. We appreciate your patience.

3 What social channels are you on?
You can connect with Twova Threads on Instagram, Facebook, and WhatsApp for the latest collections, offers, and updates.

We are committed to bringing you stylish, comfortable, and quality outfits at affordable prices. Every order is handled with care to ensure you enjoy a smooth shopping experience from start to finish.

Premium Quality

Every piece is carefully selected for its quality, comfort, and elegant finish.

Trendy & Timeless Styles

From everyday kurtas to stylish co-ord sets and premium salwar collections, we bring designs you'll love to wear.

Affordable Pricing

Beautiful fashion doesn't have to be expensive. We offer quality collections at prices you'll love.

Fast & Secure Delivery

We ship across India through DTDC Courier. Delivery within Kerala is ₹100, and FREE shipping on orders above ₹1,500.

Friendly Customer Support

Need help with sizing, orders, or products? Our team is happy to assist you via WhatsApp, Instagram, or Email.

Shipping & Returns

Currently shipping within India only. Orders are usually dispatched within 1–3 working days.

Damaged Parcel?

We take great care in packing every order securely. However, if your parcel arrives damaged or if you receive an incorrect or defective item, please contact us within 24 hours of delivery.

Kindly share your order number, an unboxing video, and clear photos of the product and packaging via WhatsApp or email. This helps us verify the issue quickly and provide the best possible resolution.

Once verified, we’ll assist you with a suitable replacement or resolution as soon as possible. Your satisfaction is our priority.

Shipping & Returns